Help & Support

Welcome to the ScanBookDoctor Help & Support Center

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For Patients

1. How do I book a doctor's appointment?
  • Simply scan the QR code available at the clinic or on our partner listings.
  • Select your preferred time slot and confirm your booking.
  • You will receive a confirmation SMS/notification.
2. Do I need to pay extra for booking?
  • We charge only a small platform fee to maintain the service.
  • Any doctor consultation charges are paid directly to the clinic/doctor.
3. Will I get a refund if I cancel my appointment?
  • Refunds depend on the clinic/doctor's cancellation policy.
  • Platform fees may be non-refundable, but failed bookings or errors will be fully refunded.
4. Do I need internet access to book?
  • Yes, a basic internet connection is required.
  • We have optimized the app to work in low network/rural areas.
5. Is my personal data safe?
  • Yes. We do not share your data with third parties.
  • Only the doctor/clinic you book with can see your basic details.
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For Doctors & Clinics

1. How can I register my clinic with ScanBookDoctor?
  • Contact us at sales@scanbookdoctor.com or visit www.scanbookdoctor.com/partner.
  • Our team will assist you with installation and onboarding.
2. What are the benefits for doctors/clinics?
  • Manage patient flow efficiently.
  • Reduce overcrowding and no-shows.
  • Get visibility among rural and urban patients.
  • Easy-to-use dashboard and appointment control.
  • Anyone can book an appointment from anywhere and reduce staff.
3. How much does it cost for doctors/clinics?

We offer flexible plans:

  • Pay-per-booking (small service fee per appointment), or
  • Monthly subscription (flat fee for unlimited bookings).
  • Free trial available
4. Do you provide training to staff?
  • Yes. We provide on-site or remote training for your reception staff.
  • We also supply QR codes and help with placement for maximum visibility.
5. How do I get technical support if the app is not working?
  • You can contact our support team directly (see below).
  • Most issues are resolved within 24 hours.
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Technical Support

If you face issues with login, booking, or payments:

  • Restart the app and check internet connection.
  • Make sure you are using the latest version of the app.
  • Clear cache/storage from app settings if problems continue.
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Contact Support

Still need help? Our team is here for you.

📧 Email: support@bookmyhelpers.com

📞 Phone: 8700311352

Available: 9 AM – 7 PM IST, Mon–Sat

🌐 Website: www.scanbookdoctor.com

We aim to respond to all queries within 24 hours.