Privacy Policy

Effective Date: 02/10/2025 | Last Updated: 02/10/2025

This Privacy Policy describes how ScanBookDoctor ("we", "our", "us"), a sub-brand of Kant Brothers BookMyHelpers Pvt. Ltd., collects, uses, and protects your personal information when you use our mobile application ("App") and website.

By using ScanBookDoctor, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We only collect information necessary to provide our services:

From Patients:

  • Name, phone number, and basic contact details.
  • Appointment booking details (doctor name, clinic, chosen time).
  • Limited device information (for app performance and security).

From Doctors / Clinics:

  • Name, clinic/hospital details, contact information.
  • Appointment schedules and availability.
  • Payment/billing details for subscription or payout purposes.

We do not collect sensitive health records or medical history of patients.

2. How We Use Information

We use collected information to:

  • Enable same-day appointment bookings via QR codes.
  • Provide confirmation messages and reminders.
  • Help doctors/clinics manage patient flow and appointments.
  • Process payments for subscription plans or platform fees.
  • Improve app features and customer support.

3. Data Sharing & Disclosure

  • We do not sell, rent, or trade your data to any third party.
  • We only share information with:
    • Doctors/Clinics — for the purpose of fulfilling booked appointments.
    • Payment gateways — to securely process payments (we never store your full payment card details).
    • Legal authorities — only if required by law or legal process.

4. Payments & Fees

  • Patients may be charged a small platform fee while booking an appointment.
  • Clinics and doctors may be charged a subscription or service fee.
  • All payments are processed through secure, PCI-compliant payment gateways.

5. Data Security

We use industry-standard security measures to protect your information, including:

  • Secure encryption (SSL/HTTPS)
  • Restricted access to sensitive data
  • Regular monitoring of our systems

While we take reasonable precautions, no system is 100% secure. You are responsible for keeping your login credentials safe.

6. Data Retention

  • Patient data (contact details & booking history) is retained only as long as needed to provide services and comply with legal requirements.
  • Doctors'/Clinics' data is retained for ongoing business relationships.
  • Users may request account deletion by contacting us (see Section 9).

7. Children's Privacy

Our services are intended for users above 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided data, please contact us to delete it.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the information we hold about you.
  • Request corrections to your data.
  • Request deletion of your data.
  • Withdraw consent for certain data uses.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

📧 Email: support@bookmyhelpers.com

🏢 Address: Kant Brothers BookMyHelpers Pvt. Ltd.
Makhan Lal Complex Second Floor, Deva Sharif Road, Matiyari Chowk, Chinhat, Lucknow - 226028

10. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our app and website with a new "Last Updated" date.